Return & Refund Policy
Right of Withdrawal (EU Customers)
In accordance with the European Union Consumer Rights Directive, customers within the European Union have the right to withdraw from their purchase within 14 days without providing any reason.
The withdrawal period will expire 14 days after the day you receive your order.
How to Return a Product
To exercise your right of withdrawal, please contact us by email with your order number:
We will provide you with return instructions.
Return Conditions
Returned products must:
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Be unused and in original condition
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Be returned in original packaging
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Include all accessories and manuals
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days and credited to your original payment method.
Return Shipping Costs
If the return is due to a defective or incorrect product, return shipping is free of charge.
For withdrawals without reason, return shipping costs may be the responsibility of the customer, in accordance with EU law.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund.
Contact
For any return or refund requests, please contact our support team: